TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 5 unique hotels in Northern Greece.

Join Eagles Resort team in a fast growing working environment as a
Guest Experience Executive
Location: Ouranoupolis, Halkidiki

Key Responsibilities:

Provide highest VIP services standards to our guests, welcome them in an exceptionally warm, polite, friendly and professional manner
Anticipate and handle guest issues and concerns in an accurate, efficient and professional manner, including booking tours, making dinner reservations; arranging for babysitting; ordering and delivering flowers, and amenities; ensuring delivery of parcels and special deliveries to guest rooms; arranging for limousine, airport and other transportation.
Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently
Build full knowledge of Resort and hotel facilities, services and local area
Ensure guest information is updated and accurate at all times
Maintain at all times a high standard of personal appearance and hygiene
Ensure excellent response to all guest requests / complaints

Qualifications / Personal characteristics:

1-2 year’s of experience in a similar position ideally within a 5* Luxury Hotel
Excellent knowledge of English; a second language such as German, Russian or French will be considered as an asset
Computer literacy and experience in Opera / Fidelio programs will be an asset
Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results

Benefits:

Competitive salary remuneration
Career development in a fast paced growing work environment
Daily meals and accommodation
Training opportunities

TOR Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are proud to offer excellent and professional working environment and further career development to passionate professionals.

Αποστολή βιογραφικών: career@torhotelgroup.gr