Job Overview

To welcome guests at the Hotel, answer questions and resolve guest problems. To perform check in, check out duties and receive payments from guests.

Responsibilities and Duties

• Ensure prompt and efficient farewell of guests
• Assist Guests in any questions/queries they may have during their stay
• Pro-actively ensure wellbeing of Guests during their stay and anticipating their needs
• Establish friendly relationships with regular hotel clients
• Supervise and coordinate the arrival and departures of the special guests and VIP guests
• Escort guests to their rooms if needed, provide all room information
• Ensure guest satisfaction via outstanding service
• Be thoroughly conversant with all room types, décor and outlook
• Have awareness of current daily status of hotel, daily functions, events, VIP and group arrivals
• Manage the messages and emails for the guests and ensure they are delivered safely
• Promote all amenities, conveniences and programs offered
• Examine activities logbook, assign tasks appropriately and implement control schedule daily

Αποστολή βιογραφικών: hr@swot.gr